| Inbound logistics |
Bringing in what production needs: people, vehicles, equipment, supplies, and information |
| Operations |
Producing the service: readiness and response |
| Outbound logistics |
Warehousing and distribution: storing the finished product and moving it to the patient. Not applicable; readiness cannot be stored. |
| Marketing and sales |
The public knowing the service exists and when to use it |
| Service |
What follows the call: records, billing, and feedback |
| Infrastructure |
Governance, management, finance, and legal |
| Human resources |
Recruiting, training, credentialing, and scheduling |
| Technology |
Computers, networks, phones, radios, printers, and the software that runs on them |
| Procurement |
Purchasing what the other activities need |